TROUBLESHOOTING GUIDE
Here are some ideas if you find a problem. Look under the type of mouse that you have.
Stealth 3D Mouse
This is the original type of mouse. It is now called U-Type.
Stealth E-Type (S1-E, S2-E, S3-E, HW-E)
1) Power - If there is no red light under the mouse, check the power supply.
2) Configuration - Check the application software to make sure the correct input device is selected. If unsure, select Immersion SoftMouse ™, or Immersion Interface Box™. For Z/I applications, disable the Z/I devices as follows:
- Uninstall any WinTab driver.
- Go to "Start>Administrative Services>Services" and locate "Z/I Input Device"
- Right click on that line and click on "Properties"
- Set the Startup Type to "Manual".
- If the Service status is "Started", then click "Stop" to stop the service.
- If you have two com ports, use Com 2 for the mouse.
3) Permission - Some application software will recognize the mouse only if the user is the Administrator, or if the Administrator gives permission.
4) Port Conflict, Error - Check for conflicts and Errors on the Comm Port. In Windows, go to Control Panel > System > Hardware > Device Manager > Ports, and look for any problem.
5) Interference - If a driver is using the port for another device, it will interfere. Look in Control Panel > Add/Remove Programs for such a driver. For example, Microsoft Fax Program, modem drivers and WinTAB drivers can interfere. Do not remove the driver until making sure it is not needed for some other use.
Stealth S-Type (S1-S, S2-S, S3-S, HW-S)
1) Power - If there is no red light under the mouse, check the power supply.
2) Configuration - Check the application software to make sure the correct input device is selected.
3) Permission - Some application software will recognize the mouse only if the user is the Administrator, or if the Administrator gives permission.
4) Port Conflict, Error - Check for conflicts and Errors on the Comm Port. In Windows, go to Control Panel > System > Hardware > Device Manager > Ports, and look for problems.
5) Interference - If a driver is using the port for another device, it will interfere. Look in Control Panel > Add/Remove Programs for such a driver. For example, Microsoft Fax Program, modem drivers, WinTAB driver. Do not remove the driver until making sure it is not needed for some other use.
Stealth U-Type (S1-U, S2-U, S3-U)
1) Power - If there is no red light under the mouse, make sure the usb port is an active port. Do not plug into a bus-powered hub. Such hubs do not have enough power for the mouse.
2) Configuration - This mouse is compatible with a system mouse. It should work even in Windows. Be sure to select the correct type of mouse in the application configuration.
3) Port Conflict, Error - Check for conflicts and Errors on the Comm Port. In Windows, go to Control Panel > System > Hardware > Device Manager > Mice, and look for any problem.
Stealth V-Type (S1-V, S2-V, S3-V, HW-V)
1) Installation - This mouse contains a USB to Serial (COM port) converter. The mouse should automatically add a new COM port when plugged into a Windows computer. If you are prompted for a driver, then download the V-Mouse Driver from our web site www.Stealth3dMouse.com. Click on "Drivers" to go to the driver page. After unzipping the driver to a temporary directory, point the play-and-play feature of Windows to the driver directory.
2) Configuration - Find the COM port number that was created when the mouse was installed. Look in the Windows Device Manager at Control Panel > System > Hardware > Device Manager > Ports. Double Click on the USB Serial Port. Configure your application match the COM port number shown. Also, configure the Baud Rate of the COM port to match your application. Both the COM port and the Baud Rate must match.
3) Advanced Configuration - Your application may only accept COM 1 or COM 2 (Intergraph requires COM 2) or othere port as the communication port, but the Device Manager may show the USB Serial Port to be COM 2 or COM 3 or higher. In that case, click the "Advanced" button and change the COM port number to COM 1 (usually), COM 2 (for Intergraph) or other number you require. Ignore the error message. Re-boot the computer. Check the Device Manager to make sure the USB Serial Port is correctly set.
4) COM Port not in List – If you can't find the COM port in the list of Ports, go to the USB section and locate the USB Serial Converter. Open the Properties page and look for a check box "LOAD VCP". Make sure this box is checked. Click Apply and exit. Then unplug the mouse, wait a few seconds, and and plug it in again.
5) Advanced Settings – If you are experiencing poor performance, go to the Advanced section of the driver properties and change the buffer sizes or latency timer settings to improve performance.
Stealth Z-Type (S1-Z, S2-Z, S3-Z, HW-Z)
1) Power - If there is no red light under the mouse, make sure the usb port is an active port. Do not plug into a bus-powered hub. Such hubs do not have enough power for the mouse.
2) Configuration - Check the application software to make sure the correct input device is selected.
3) Permission - Some application software will recognize the mouse only if the user is the Administrator, or if the Administrator gives permission.
4) Port Conflict, Error - Check for conflicts and Errors on the Comm Port. In Windows, go to Control Panel > System > Hardware > Device Manager > USB > Stealth 3D Mouse, and look for problems.
5) Old driver – When installing on a new system, make sure you have the correct driver. Download the latest driver to a temporary folder, unzip, and plug the mouse in. You should be prompted to install a new driver. If this does not happen, go to Add/Remove Programs in the Windows Control Panel and remove any old drivers with the name “FTDI”. Then try again by plugging the mouse into a USB port.
6) Advanced Settings – If you are experiencing poor performance, find the "Stealth Z Mouse" drver under USB devices. Open the Properties and look in the Advanced tab for "LOAD VCP". If this is checked, uncheck it and exit the page with "OK". Then unplug the mouse and plug it in again.